Shipping and Delivery

SHIPPING AND DELIVERY POLICY

Delivery

There is a flat delivery fee of $10 (AUD$). 

All full case order subscriptions include free delivery. *(Exclusions May Apply) 

    • For all parcels around New Zealand - we use Courierpost
    • For all parcels around Australia - we use Australia Post
  • *Free Freight Exclusions
  • Flat rate and free freight exclude deliveries to New Zealand and Australian PO Boxes and some NZ/Australian remote and rural areas. 
      • Remote areas may require longer delivery times

    Dispatch and Delivery

    We make every effort to dispatch your order within five (5) business days of receiving it online. Unless specified otherwise by the customer, company reserves the right to choose the best freight option for your location

    No deliveries can be made on weekends or Public Holidays.

    If you receive a calling card from a courier please respond to them within 24 hours, otherwise they may return your parcel to us. If this occurs you will be responsible for any additional freight costs to resend you the order.

    Special Delivery Instructions

    Should you have a special delivery instruction, please enter the relevant information in “Delivery Instructions” or in the Comments field when completing your order. The delivery instructions will be passed onto our courier. We cannot, however, guarantee that the courier will follow your instructions.

    International Orders

    We currently ship within Australia and New Zealand only. We are working to add service to international destinations online in the near future.

    Acceptance of Delivery

    By signing the courier consignment note, or receiving delivery you are accepting that the product has been received by you in good condition.

    BEFORE signing the consignment note, please either inspect the goods to make sure nothing is broken or sign the consignment note “Subject to Check”.  Under the terms and conditions of most couriers, when you sign for it, you are accepting it as it is. Failure to do this will void any insurance on the consignment by the courier or by DMHK.

    Goods Delivered Damaged or Lost in Transit

    Should you receive goods damaged in transit please notify us within seven days of receipt.  Please leave the goods in the damaged packaging as they were delivered. This will assist with any claims.

    Should you not receive your goods within the delivery schedule please contact us. Please have your order confirmation on hand as a reference.

    Please note we cannot be held responsible for goods lost in transit where you have given authority to leave in the delivery instructions. If you did not give authority to leave and your package has gone missing please contact us as soon as possible.

    Payment and Security

    All our online payments are handled by Stripe and Paypal. Your name and address are kept for record purposes only and will not be disclosed to any other person or institution.  Your payment information is never available to the company and is not held or stored by the company.

    All Prices are in Australian Dollars ($AUD)

    Delivery of Incorrect Product

    In the unfortunate event that you are sent the wrong product, please notify us immediately and we will arrange for the correct product to be delivered free of charge.

    Should we require the incorrect product to be returned, we will arrange a courier to collect it at our cost.

    Incorrect Product Ordered

    If you order a product in error, a refund will be honoured for the product provided it is returned to us within 14 days of receipt, along with the original invoice in a resalable condition, that is, unopened with packaging intact in original condition.

    Returned goods that are received damaged will not be considered for a refund.

    The refund will be for the original amount paid for the product exclusive of freight costs and will be issued within seven working days from the date of receipt. Refunds are made using the original payment method and back to the account from which payment was originally made.

    Questions?  CONTACT US

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